IPTV stands for Internet Protocol Television. It is delivery of broadcast television and multimedia content over a secure, end-to-end operator managed broadband IP network. UNO word has a Spanish origin which means Number One. UNO IPTV BOX delivers the number-one IPTV service that satisfy clients.

UNO IPTV features the best quality Vietnamese language programming in one simple box. Whether you enjoy headline news, popular soap operas, musical shows, or movies of any type, we offer a variety of fun entertainment programs for your entire family viewing.

UNO, as the name suggests, offers the number one IPTV picture quality with around-the-clock free customer service, at the most affordable price for our customers. With an UNO IPTV box, your old TV can be turned into a smart TV without any extra upgrade or replacement. Also, the UNO IPTV box improves the picture and quality of your programing.

You need to have a television set with HDMI or AV, an internet line with minimum speed of 2.5Mbps, an UNO IPTV box and an antenna (optional).

The internet line should have a minimum downstream speed of 2.5Mbps for each television set and UNO IPTV box.
If you need to use 2 or 3 television sets with 2 or 3 UNO IPTV boxes then it should be at least 4Mbps or 6Mbps respectively.

The UNO IPTV box and service can be ordered online at UNOIPBOX.com or from UNO IPTV agents in your city. The optional antenna is also available for sale on our website or through other online vendors.

We have a network of local agents in every city around the country to serve your needs.

You can also contact our customer service representatives to order by phone or email.

Toll free number: 1.844.885.5000              Email: info@unoipbox.com

Yes, UNO IPTV is available wherever an internet line is available. It can be wired or wireless.

UNO IPTV box offers 7 Vietnamese channels plus free local channels in HD including: Fox, NBC, CW, CBS, ABC, TBN, ION, TVGN, LIVEWELL, QUBO, PBS and more...

With this wide range of channels, UNO IPTV will satisfy every family’s television needs, all types of news, movies, music shows, sports games…

Yes, the box is warranted for 12 months for any hardware related issues.

No, we don’t provide home installation at the moment.

UNO box may be returned within 14 days from purchase date for a full refund of the purchase price. Shipping and handling costs are not refundable. Terms of this return policy are subject to change. The UNO box carries a one-year manufacturer's warranty from the purchase date. The one-year manufacturer's warranty only implies to manufacturer defects and does not cover water damage, normal wear and tear, and negligence. This return policy applies only to UNO box.

Equipment to be exchanged requires 2 business days for verification and processing before a replacement product is sent out to you.

Refunds of the box will be issued in the same form of payment originally used for equipment or service purchase.

Return or Exchange Requirements:

The UNO box and antenna must be returned in like-new condition (e.g. no cracks, scratches, liquid damage, or other damage). Return must include original packaging with all original kit components.

Return Instructions:

Please note that the instructions below applies only if you purchased directly from us. If you purchased from an agent, you must contact the agent for equipment return or service cancellation.  

1.  Contact Customer Care: 1.844.885.5000 for RMA information before sending the equipment
2.  Ship the equipment and all original package contents to the following address:

Attn: UNO Returns
         14241 Commerce Dr.
         Garden Grove, CA 92843

    Note: 

1. You are required to pay for return and exchange shipping cost. We recommend that you use a prepaid shipping service  (i.e.: no CODs that providing a tracking system for example: FedEx, UPS, or Certified Mail through the U.S. Postal Service)
2. This address is ONLY intended for product return and exchange. No written correspondence should be sent to this address
3. UNO NETWORK LLC will reject packages that arrive with "postage due"
4. UNO NETWORK LLC is not responsible for lost or mishandles packages

 

Other Conditions:

Return products that do not comply with this return policy, including equipment returned more than 14 days from the purchase date will not qualify for a refund and may be shipped back to you at your expense.
Please allow up to eight (8) weeks to receive your credit card refund. Your fund will be applied to the credit card account that your purchase was initially charged.

Only update firmware if you are instructed to do so.

If your UNO IP BOX is currently running normally, it should be updated automatically by the system.

Please follow the instructions below to update UNO IP BOX's firmware manually.

You need to have an empty USB drive and it should be formatted with FAT32.

1. Download the lastest firmware below

    Model A111:  Download

    Model A112: Download

2. Save the firmware to a USB drive and do not change its name

3. With the UNO IP BOX turned OFF, plug the USB drive into any of the USB port

4. Power ON the UNO IP BOX using the remote

5. IMPORTANT! When the power light is turned green, immediately PRESS and HOLD the “BLUE BUTTON” on the remote

6. Release the “BLUE BUTTON” when UNO IP BOX starts updating firmware

FOR MODEL A112 ONLY!

In order for the buttons for the remote (VOL-, VOL+, SOURCE and TV) to work properly, it needs to be SYNCHRONIZED with the remote of your TV. SYNCHRONIZE the UNO IP BOX remote by following the instructions provided in the back of the remote.

1. Open the Browser
2. Press Menu on the Remote
3. Select Download Flash Player

1. On the home screen, tap on the APP STORE icon.
2. Tap the SEARCH button and type in UNO IPTV.
3. Select UNO IPTV app from the list.
4. Tap the FREE button.
5. If asked, type in your Apple ID's password.
6. Wait for the app to download and install.

METHOD 1
1. Tap on the Play Store icon . 
2. Tap on the search bar and type in UNO IPTV.
3. Select UNO IPTV from the list.
4. Tap on INSTALL.
5. Wait for the app to be downloaded and installed.

METHOD 2

1. Navigate to this page on your android device (UNOIPBOX.COM -> SUPPORT)
2. Click here  to download the app to your device.
3. Once downloaded, click on the downloaded file on your device. 
4. If you see the message shown in (Fig. 1), Click on SETTING and turn on "Install from unknown source" (Fig .3)

(Fig. 1)	(Fig. 2)	(Fig. 3)	(Fig. 4)

5. Select INSTALL as shown in (Fig. 4)

How to install external apps via UNO Appstore (A113 model and newer only)
On UNO IPBOX model A113 and newer, we supports customer to install some extra application via our UNO Appstore.
First, make sure your UNOIPBOX – A113 run the firmware version 1.1.1 or newer.
Go to Menu  Apps and click on Appstore icon to load UNO Appstore

Use Up/Down/Left/Right button to select the external app you want to install and press OK. 
The application on UNO Appstore is provided by third-party provider who provides that service and we do not responsible for them, so you use them as your own risk.
After installing, the new app logo should be showed on Apps menu.

 

Go to Home ➔ Streaming Channels ➔ Search Channels

Enter the searching key “UNO” or “UNO IPTV”, you should see the UNO IPTV v2 app on the right list



Select UNO IPTV v2 app and choose “Add channel” to install it and Enjoy.